Privacy Policy

We may collect the following types of personal information:

Identity information such as your name, job title, and company name when you engage with our services or fill out a contact form.

Contact information including your email address, phone number, and mailing address.

Technical information such as your IP address, browser type and version, time zone setting, operating system, and device information when you visit our website.

Usage information including details of how you use our website, products, and services.

Transaction information including details about payments and the services you have purchased from us.

We only collect personal information that is reasonably necessary for our business functions and activities, in accordance with Australian Privacy Principle (APP) 3.

We use your personal information for the following purposes:

To provide, operate, and maintain our services and fulfil our contractual obligations to you.

To communicate with you, including responding to your enquiries and providing customer support.

To send you updates, marketing communications, and promotional materials where you have opted in to receive them. You can opt out at any time.

To improve and personalise your experience on our website and to develop new products and services.

To comply with legal obligations, resolve disputes, and enforce our agreements.

To detect, prevent, and address technical issues and security threats.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you have consented or an exception under the Privacy Act 1988 (Cth) applies (APP 6).

We may share your personal information with the following categories of third parties:

Service providers who assist us in operating our business, such as hosting providers, payment processors, and analytics services. These providers are contractually required to protect your information.

Professional advisers including lawyers, auditors, and insurers where necessary.

Government authorities or law enforcement agencies where required by law or to protect our legal rights.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles (APP 8). Our service providers may be located in the United States, the European Union, and other jurisdictions.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

Essential cookies are necessary for the website to function and cannot be switched off. They are set in response to actions you take such as setting your privacy preferences or logging in.

Analytics cookies allow us to count visits and traffic sources so we can measure and improve website performance. All information these cookies collect is aggregated.

Functional cookies enable enhanced functionality and personalisation, such as remembering your preferences.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure, in accordance with APP 11.

Our security measures include encryption of data in transit and at rest, secure access controls, regular security assessments, and staff training on data protection practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify the information.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

Access: You have the right to request access to the personal information we hold about you (APP 12). We will respond to your request within 30 days.

Correction: You have the right to request correction of any inaccurate, out-of-date, incomplete, or misleading personal information (APP 13).

Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Opt-out: You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

Anonymity: Where practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us (APP 2).

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as reasonably practicable.

If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact us:

Email: contact@alchatex.com

Website: Use the contact form on our Contact page.

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992